Business
What is Customer Service? Everything You Need to Know
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What is Customer Service?
What is Customer Service? Simply put, it is the act of taking care of the needs of your customers. Customer service is the main contact between an organization and its clients.
The process of taking care of a customer’s needs can take place before, during, or after a purchase.
This single-step process should be done well to ensure that a customer will always be satisfied with your product or service. If you are unsure about the meaning of Customer Service, read on to discover how this term applies to you.
Customer service is the act of taking care of a customer’s needs
As the name suggests, customer service is the act of meeting a customer’s needs and desires. It embraces the “human element” of the buyer journey and helps consumers evaluate a company’s value. Customer service is also a vital part of brand loyalty.
Whether you’re selling a product or providing guidance after a purchase, customer service is important to your business’s success.
As an organization, you can’t afford to ignore any complaints or concerns your customers have.
Even if you’ve ignored a customer’s needs in the past, you must take immediate action to ensure that it never happens again. In addition to satisfying the customer’s needs, a good customer experience fosters loyalty and increases sales. Poor customer service is bad for business.
To improve customer service, you need to be committed to making meaningful changes across your organization. This includes hiring a team of rock-star support professionals and creating a culture where employees can communicate effectively with customers.
In today’s world, it is essential for businesses to focus on customer care as part of their overall customer experience program.
Customer care is about developing a personal relationship with customers and ensuring that they’re happy. It doesn’t mean addressing every single need of a customer, but it does create a lasting emotional connection with the customer. It also fosters a lasting relationship between a company and its customers.
It is the main line of contact between an organization and its customers
Customers are the primary source of revenue for any organization. They are consumers of goods and services, and their needs and expectations drive the customer experience.
In customer service, a business honors the adage “the customer is always right.” The customer’s satisfaction is an important indicator of the success of a business, as satisfied customers are more likely to return for repeat business.
To achieve this, organizations carefully monitor customer relationships, and seek feedback on their product lines and services.
There are many different ways to classify customers, but two common categories are internal and external. Internal customers are those who are integrated into the company’s operations, and include employees and other functional groups.
Good customer service builds brand loyalty and helps organizations retain their customer base.
Customers feel more confident about a brand when they receive excellent customer service.
When a customer is comfortable and feels well-informed about the company’s products and services, he or she is more likely to return and make future purchases. Customer service also involves fulfilling a brand promise throughout the purchasing process.
Customers expect and demand excellent service from an organization, and they are willing to spend more money if it means a positive experience.
It is the provision of assistance to customers before, during, and after a purchase
In a nutshell, customer service refers to the continuous actions that companies take to assist their customers before, during, and after the purchase. This includes guiding customers on the best products for their needs and helping them troubleshoot any problems they may have.
Customer service also includes providing technical assistance after the purchase. The customer experience is the foundation for brand loyalty, and providing great service is critical to retaining customers.
Regardless of the industry, customer service is crucial to a company’s success.
Customers expect premium service at every touchpoint, from their initial contact to their post-purchase experience.
To compete with other companies, businesses must integrate customer service throughout the entire journey. It’s also a profit-generating force that separates great organizations from average ones. But how do you measure customer service?
Read on to discover the most effective customer service practices.
It is a single-step process
While customer service is often associated with human contact, artificial intelligence has advanced far beyond the concept of a chatbot.
Increasingly, companies use AI chatbots to field initial customer enquiries. The goal of customer service is to provide a single-step process that addresses the needs of every consumer.
This single-step process should start with a live chat with a representative. After the customer has asked a question or made a complaint, the representative should follow up with the customer to ensure the issue has been resolved.
The aim of customer service is to provide a high-quality experience to the customer. While a great customer experience aims to satisfy a customer’s needs, poor service may generate problems and undermine good repeat customers.
The process should be based on empathy and interacting with the customer with whom you share a common interest.
Customers can be picky and slow to understand. In addition, you need to be persuasive enough to get a customer to come back again.
Conclusion
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Business
Navigating Corporate Tax Registration in the UAE: Gulf Business Solutions LLC
In this dynamic market, with respect to UAE’s maze of corporate tax regulations, it is important for every business operating here to understand how corporate tax registration can be an answer.
This is because the UAE has a new tax environment which no other countries have such as; Value Added Tax (VAT) and Economic Substance Regulations (ESR).
In that case, getting to know how you can do your corporate tax registration, Gulf Business Solutions LLC help you keep up with the rules and also be a good business entity.
Business Tax Registration:
This process means that your business officially registers itself with the government so that it meets its duties in terms of taxes. It’s not only about obedience but even more for transparency and accountability within firms in UAE business industry.
Here’s a quick overview of the key steps to corporate tax registration:
- Know Your Business Structure
- Obtain a Tax Registration Number (TRN)
- Understand Economic Substance Regulations (ESR)
- Register with Relevant Authorities
A company like Gulf Business Solutions LLC can assist you with the corporate tax registration process very easily. The professional team, which is aware of all UAE tax legislation, will ensure that your registration services are error-free and your business is fully compliant and ready to grow in the UAE market.
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Business
Getting Smart With The Physical Building Blocks Of Your Business
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Getting Smart With The Physical Building Blocks Of Your Business
Every startup will have some physical element to its work – whether it’s the production and delivery of a product, or issuing letters and marketing materials for a service.
As it happens, the logistics and fulfillment side of the startup industry faces challenges; as GeekWire highlights, there’s a huge amount of funding, millions of dollars, being pushed into that space to rectify issues.
For a startup, it’s important that you don’t let logistics issues get in the way of growth – starting with production, for product-based businesses.
Hedging manufacturing costs
As S&P Global notes, the input costs of manufacturing remain high. As such, startups can expect to pay a premium to get their product out of the design room and into homes.
As such, it’s important to consider ways in which you can manage overheads and get the most out of manufacturing.
Opting for a factory that perhaps has higher initial costs but deploys smart manufacturing and uses state of the art machinery and inventory management, crucially through the setup of their conveyor systems and production line, can be important.
The same goes for choosing a warehouse operation for distributing your product.
Managing warehousing
Warehousing is not cheap. In an industry dominated by larger tech players and in which courier services are taking up a lot of room, there is a premium on storage.
Indeed, analysts Lumper HQ reckon you’ll pay anywhere from $0.75 to $3.00 per square foot. Getting it right is important, and a focus on the same fundamentals of obtaining a proper manufacturing unit ring true.
Keeping ahead of data
Cloud and data prices are continuing to rise, according to Analytics India, with costs rising 35% through 2020 and rising still. As such, the cheapness of storing data, or producing a platform on which to host services or SaaS, is a shrinking matter.
Finding an affordable solution is important, but so is the sophistication of the software at hand. Looking to move platforms with regularity is an important principle, and is easily achieved – modern tools and methods make moving providers easy, for instance from AWS to Azure and in reverse.
The foundations of your startup business are not in executive operations or head office, but in the logistics that underpin the operation of the business.
Making sure that the actual physical work to deliver your product or service is undertaken smoothly is essential.
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Business
Benefits and impacts of an advanced study in business administration
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Benefits and impacts of an advanced study in business administration
One of the most popular courses taken at the post-graduate level today is the business administration degree, particularly the Master of Business Administration (MBA).
In fact, the MBA degree ranks high on the list of master’s degrees that many universities promote, and this is mainly as a result of the existing market it has among professionals and students.
At the undergraduate level, universities typically award a business administration degree after a four-year course of study that focuses on areas such as accounting, finance, information systems, human resources, management, marketing, risk management and statistics.
In turn, the graduates from the sphere of study go on to develop skills for a wide range of jobs and enjoy the benefit of flexibility throughout their careers.
However, irrespective of educational background, many people decide to pursue an advanced study in business administration for several reasons. There’s an existing notion that MBA degrees are great for people looking to have a career boost or gain better business opportunities.
One of the top reasons that people pursue further study in business administration is that it helps them develop great personal and professional skills that will be useful in today’s constantly evolving world.
Have you been considering pursuing further studies in business administration? What are the possible benefits and impacts to gain from an MBA? Read on to learn everything you will need to know.
What does a Master of Business Administration entail?
A degree in business administration typically entails introductory courses in general education and business fundamentals. A number of programs focus on areas that prepare you to pursue a career in your chosen specialization.
This graduate-level business and management degree focuses on leadership and managerial skills, so much so that earning it equips the professional with knowledge and skills that help accelerate their current employment situation.
Interestingly, MBA programs aren’t ‘one size fits all’ and have different categories that will depend on the goal you’re looking to achieve. The four major categories of MBA programs are full-time, part-time, executive, and global.
Whichever category of MBA program you opt for can also be on-campus, online or hybrid.
Types of MBA concentrations
There are different concentration areas that an MBA offers, and the one you take will again depend on your skills, specialty or need. Some of the most common MBA concentrations available in programs today are outlined below.
Accounting
This concentration is built on essential accounting knowledge and skills. You’ll typically learn general business courses such as financial reporting, managerial decision-making and accounting, business taxation, auditing, accounting information systems and attestation.
The advanced coursework in accounting will also typically contain advanced cost accounting, advanced data analytics, accounting ethics, fraud examination, forensic accounting and internal audit.
Those who take concentrations on accounting usually become accountants and auditors, and can be found within private organizations and public agencies. Others may pursue careers in consultancy, taxation or financial analysis.
Finance
This concentration is hinged on learning to become an effective financial decision maker.
Here, you’ll be able to explore how financial decisions are made within organizations, and it includes aspects such as investments, assets buying and sales, fundraising and risk management. In reality, finance is such a broad topic, and an MBA program will typically cover investment analysis, corporate banking and real estate courses.
General concentrations may include supply chain management, enterprise valuation, derivative securities, principles of finance, real estate market analysis and principles of investments.
With a concentration in finance, you can take on roles such as security analysis, commercial, investment, and mortgage banking, financial analysis, risk management and portfolio management.
Marketing
MBA programs also provide marketing concentrations because it has become essential in different industries today. A concentration in marketing ensures that you become an effective and creative decision maker within any business environment.
Marketing requirements will also cut through market research, rating strategies and establishing customer relationships.
A marketing MBA concentration will present typical professional coursework within product design, communication design, advertising, buyer behavior and financial analysis.
With this qualification, you can pursue different marketing careers in fields such as sales, product, brand development and advertising.
Economics
Economics is another major concentration included in MBA programs, and it can include macroeconomics, microeconomics and business writing. The coursework will generally include behavioral economics, econometrics, economic research, labor economics, public finance and industrial organization.
With this concentration, you can pursue a career as an economic consultant, finance analyst, banker or marketer.
Information systems
This concentration highlights information systems and skills that professionals need in order to grasp computer fundamentals, programming, data analytics, network design and systems security.
You’ll also be equipped with skills that use information technologies to solve business problems. You can expect to learn about business database systems, business analytics, strategic management, and operating networks and systems.
Business intelligence analysts, network administrators and cybersecurity managers are some of the roles that graduates of this MBA concentration can pursue.
Benefits of pursuing an advanced degree in business administration
Whether you are looking to enhance your career prospects, increase your earning potential, or gain a deeper understanding of the business world, an advanced degree in business administration can provide you with the skills and knowledge you need to succeed. Here are some benefits of pursuing an advanced degree in business administration
To broaden your business perspective
This is perhaps one of the most appealing aspects of studying for an MBA degree. It brings people together from different walks of life and interests and sifts out specific global perspectives relating to business.
With an MBA, you can broaden your business perspective just by engaging with peers and other professionals through discussions, group projects, a thesis and real-life practicals.
An MBA also provides specific programs that encourage cross-cultural and international activities in such a way that it will broaden your business perspective and prepare you for the high demand of the business world, irrespective of where you’re domiciled.
To expand your personal and professional network
Aside from what you learn, one major benefit of an MBA program is the people you meet and network with.
Throughout the program, you meet different people from different parts of the world and field, and if you can navigate it, they’ll quickly become a big part of your network.
From group projects during program days to the rich alumni network post-studies, you’ll be able to connect with people who can refer you to job opportunities or something else that will be useful for your career development.
Intentionally expanding your network is an important part of career advancement, as it opens you up to new and exciting opportunities.
To level up in your current career
Many MBA candidates admit that the major driver for their further education is finding the best way to level up their careers. In theory, some skills and knowledge picked up in an MBA program can also be gained during work experience.
However, not all workplaces or roles have the precise conditions needed to gain this requisite knowledge. On the other hand, an MBA presents you with the opportunity to gain the knowledge and skills you need to level up your career, even with a more focused approach.
An MBA takes you through practical projects, responsibilities and clients that can fast-track your knowledge and skill build-up.
To allow you to pivot into a new career path
The great thing about an MBA is that it accommodates different career paths and trajectories. So, aside from helping you to advance your current career, it also comes in handy for professionals looking to pivot into new career paths.
An MBA makes it easier to transition to a new career path, irrespective of your experience level. An MBA can come into play as the education, skills and experience you need for a new role.
For instance, you may be looking to transition into a managerial role within an industry that you have no experience in, but an MBA can serve as your qualification.
To increase your earning potential
One aspiration that professionals have is to increase their earning potential. MBA degrees help you as a professional to earn more money than your contemporaries without the qualification. Also, organizations tend to hire professionals with MBA degrees. This means that you will become more marketable for better jobs or earning possibilities.
However, graduating with an MBA is not an automatic ticket to a salary increase. There are a number of other factors such as industry and location that will decide that. Ultimately, an MBA puts you in a better position to earn better than you currently do.
To fortify your business skills
MBAs help to fortify professionals with a wide range of skills such as leadership, communication, strategic thinking and versatility, some of the high-level skills that corporate employers look out for during hiring processes.
These skills will enhance your work rate and procedural abilities at the workplace.
To add a specialization to your resume
If your career goal is to master a skill or particular specialization in preparation for a business role, then an MBA program may benefit you.
An MBA degree program gives you an opportunity to learn about the different areas of business and see how they are all connected within the general business model. You can also choose to specialize in a specific business area right from the beginning.
When you choose a concentration that aligns with your goals, achieving them becomes much easier. Including a strong specialization on your resume shows career focus and can help you stand out from other professionals.
To improve your credibility
A great source of credibility is work experience. However, an MBA degree also goes further to establish expertise. Foundational degrees are used to show foundational skills, but MBAs, on the other hand, show practical skills and experience that will be useful in the chosen field of work.
An MBA degree on your portfolio will improve your credibility and heighten the chances of you being hired by potential employers.
To help improve communication and time management skills
Some skills are essential to the business world, irrespective of the field or specialization you find yourself in. Two of these skills include communication and time management, and studying for an MBA will help develop them.
Effective communication is an effective soft skill that’s developed through the process of studying for an MBA. Both written and communication skills are honed as you successfully convey different concepts of business projects to various people at several levels.
This skill can be transferred to a real-life situation at any organization in which you find yourself.
On the other hand, an MBA also helps you learn how to manage time and projects effectively. From extra-curricular activities and personal business to school work and course load, there are a number of things to juggle throughout the process of studying for an MBA.
To build on the flexibility of the degree
Most universities that offer MBA programs typically allow the option of choosing the best type of degree that suits your need and schedule.
As mentioned, there are full-time and part-time MBA programs, so you can look into your peculiar circumstances and choose the best option.
For those who are unable to attend on-campus education, the option of online programs makes it possible to get the level of education from the comfort of your home.
Career paths to pursue with an advanced study in business administration
An advanced degree in business administration qualifies professionals to work in a wide range of industries, depending on choice and expertise. Some of them include the following.
Business consultant
Level of education: An MBA is often preferred.
Overview: A business consultant helps an organization to gain a competitive edge within the industry through recommendations and guidance. You’ll be able to conduct different studies on a business, analyze data that has been received, and use it to draw inferences that will be used in preparing managerial reports.
Market research analyst
Level of education: An MBA is often preferred.
Overview: A market research analyst can work individually and within teams. The role involves helping organizations recognize the products and services that work best for customer wants and the price to leave them at.
As a market research analyst, you’ll be able to monitor sales and marketing trends, create different customer data collection methods, and share them through manageable reports.
Executive marketing manager
Level of education: An MBA with a concentration in marketing, communications or business.
Overview: An executive marketing manager works on creating several strategies that will help their organization grow its competitive advantage to a point where it is sustainable.
As an executive marketing manager, you will oversee product or service launch from implementation and evaluation to collaborating with other departments to achieve goals.
Chief HR officer
Level of education: An MBA with a concentration in human resources, business or communications.
Overview: This is the highest-level position in the human resources field. As a chief HR officer, you’ll be in charge of defining and structuring major company policies, systems and goals as they relate to the employees of the organization.
Whatever organization you find yourself in, other HR officers and executives ultimately report to you.
Conclusion
Business administration-related jobs are projected to grow by 8% within the next 10 years. An MBA can help you hone the right skills, gain great experience, and build the right personal and professional network.
However, as much as there are numerous benefits to pursuing an MBA degree, it’s important to point out that it isn’t for everyone or every profession. Before deciding to pursue one, ensure that you’ve done adequate research into your field and its prospects for the future. Look out for what hiring managers need and tailor your qualifications based on that.
Nevertheless, if you’re planning to pivot into a new field that essentially requires an MBA, or you need to ensure that you’re eligible for promotions in your current industry, then the accredited online MBA program at St. Bonaventure University is a step in the right direction.
Pursuing an MBA program is a significant commitment both on time and financial levels. It’s important to ensure that advancing your studies in business administration is indeed beneficial to your career and that the investments you’ll make are right for you.
However, you can be certain that the training you receive while going through the MBA program prepares you for the different opportunities and problems that exist within the career path you have chosen.
Fact Check
We strive to provide the latest valuable information for our readers with accuracy and fairness.
If you would like to add to this post or advertise with us, don’t hesitate to contact us. If you see something that doesn’t look right, contact us!
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